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FAQ

Kindly take some time to read the FAQ, store policy and Terms and Conditions.
We will be transparent with all cost and fees to avoid any hidden fees-for better planning of your event according to your budget.

TableLook

Do you extend your service to South Island, NZ?

Yes, we do! Please show us your product of interest and we will get back to you on products that are safe for delivery. We will give you a quote for delivery cost; Delivery will be at your own expenses.  

Do you set up or style events on- site?

We currently run only on a rental and consumable business. We do not set up events on-site, however we can recommend great wedding planners and stylists for you to work with. 

 

 

Do you have a showroom?

We are a boutique company that operates from a small home based studio and not a showroom. However, you are welcome to make an appointment to view items or bring a stylist along with you. 

 

 

When should I book?

We suggest that you book as soon as you can. Early booking and payment of your deposit will secure the items or collection that you have your heart set on. 

 

 

How do I place an order?

Simply fill in the booking forms and we will get back to you with the availability of the hire items/ collection on your requested date. 

From there, we will get back to you within a few days and assist you in getting your booking confirmed.  We will send a quote invoice along with the Terms and Conditions. Your 25% non-refundable deposit then secures the items for your date. 

 

Do you have a minimum spend?

Our minimum spend is $50.00 inclusive of GST. 

 

 

What is your hire period? 

Our standard hire period is up to 4 days. Picks ups are available from our studio on Thursday or Friday (9am to 7pm) and drop offs on Sunday (to be arranged) or Monday (9am to 7pm); Or as prior arranged. The booking payment made is the same whether for 1 day or 4 days.  A small additional charge will be made for any goods hired out for more than 4 days. Please inform us of the hiring period required.

 

 

Do you require a deposit?

A deposit of 25% non-refundable deposit is required to secure your booking; this must be paid within 7 days from receipt of invoice to confirm booking. Payment of the balance is required 30 days prior to your event date (Orders will not be prepared until full payment has been made to Tablelook). This is listed on your invoice once your order is confirmed. You will be informed via email/text 30 days before your event date. 

Any hire items less than $100.00 will require you to pay the full amount to secure your booking. 

Bookings made 14 days or less before hire/event date require full payment.

 

Do you require a Bond?

A bond payment of $150.00 is required and will be included on the invoice of the final payment. This will be refunded once the hired items are returned to Tablelook for inspection. The bond is refundable within 10 days after items are returned in good, complete order.  Bond returns may be later during peak seasons due to heavier workloads. Please send us your banking details for refunds.

 

How can I pay?

We accept Credit Cards/  Debit Cards payable to Tablelook Ltd. Direct payment by internet banking can be made to our bank account. Banking details will show on your invoice. Please use your name & invoice number as reference.

 

 

What if an item is damaged or missing?

We will charge for any breakages, damages or missing items. The bond will be used for the replacement of damaged or missing goods. If the damage or loss cost more than the bond, you are required to pay the balance of the item.   

You are responsible for the correct use of all hired items while they are in your possession. 

Do you deliver and pick up?

Rental Items - Self pick up or delivery can be arranged. We only do delivery within the Auckland region. Please provide an address to get a quote for delivery.  Any orders coming from the greater Auckland region would have to organise pick ups themselves. Friends or relatives are allowed to do pickups by appointment. Proof of invoice will be required. 

 

Consumable Items - Self pick up or delivery can be arranged. Please provide an address to get a quote for delivery.We can courier consumable items to your address. Courier cost applies. 

Can I make changes to my order?

Changes can be made to your order up to thirty days prior to the event. Additional items can be added but items cannot be removed. 

 

Cancellation Policy

Cancellation Fees apply to any booking cancelled within three months of event date

100% charge of total cost- 30 days prior to your event date

50% charge of total cost-3 months before your event date

(Bond fees will be refunded)

Please understand that this is to cover our loss of business and time involved.

All hire order cancellation/changes may incur a cost based on the hired item/s

Cleaning 

Please return the hired items in the tidiest form in the packaging that it came with. We will take responsibility of cleaning the inevitable food and wax stains on the table runners and napkins. However we would appreciate that any grease or food debris be removed before returning them to us.  We sincerely request that you treat all our items with love and respect.

 

Packaging:       Every packaging/containers we supply must be returned or you may be charged for the cost of replacement. 

 

Vases:               They need to be returned dry and free of any floral with the packaging in the same way you collected them. 

Candle Wax:   Wax can be difficult to remove. Please leave that to us to clean. While handling candles, please be very careful and                                  watchful with fire. Please do not leave fire unattended. (Burnt marks are considered as damages).

 

Soft Furnishing:    Please remove any remaining food and debris before returning them. Cleaning stains will be our responsibility                                           so leave that to us.

 

We will use the bond for replacement of goods, should there be any permanent damage/missing. 
 

Please Note: Should there be any fire hazards emergencies or incidents, we are not responsible for any damages caused. You are not to leave the candles unattended and do check for the stability of the candles especially at a venue with draft. 

Please ensure correct use of candles and in accordance to venue requirements

For more information please see our Terms & Conditions.

You agree to our Terms and Conditions on payment of the deposit.

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