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Terms and Conditions

The Terms and Conditions agreement applies to the hirer or purchaser of goods and services (referred to as ‘the Client’) with Tablelook Limited. The Client agrees to the following terms and conditions on payment of deposit and/or collection of goods and services.  Upon acceptance of the Terms by the Hirer, the Terms are irrevocable and can only be amended with the written consent of the Owner.


  • GST is included in all quotes

  • Quotes are valid for 7 days. Prices may be subject to change from current pricing if bookings are made after 7 days.


Payment Options

  • Internet payment to account 02-0929-0064759-000. Please use your name & invoice number as reference

  • We accept Credit Card /Direct Debit payments.  Payments using credit card may incur a surcharge of 3.5% to cover additional card fees charged by the bank.



  • Bookings are secured with a 25% non-refundable deposit of the price; this must be paid within 7 days from receipt of invoice to confirm booking.

  • Orders of $100 or less (including GST) must be paid in full.

  • Bookings made 14 days or less before hire/event date require full payment.

  • Payment of the balance of the Price is required 30 days prior to the hire/event date prepared. Orders will not be prepared until full payment has been made to Tablelook Ltd. 

  • Refundable Bond of $150.00 applies to all orders.

  • The Bond is refundable 10 days after items are returned in good, complete order.  Bond returns may be later during peak seasons due to heavier workloads. Please send us your deposit details for refunds.


Cancellation and Changes

  • Cancellation Fees apply to any booking cancelled within three months of event date

  • 100% charge of total cost- 30 days prior to your event date to cover the cost of lost opportunity.

  • 50% charge of total cost- 3 months before your event date to cover the cost of lost opportunity.

  • Bondage fees, delivery fees will be refunded (if applicable)

  • Basic Changes can be made to your order up to thirty days prior to the event. Additional items can be added but items cannot be removed. 

  • All hire order cancellation/changes may incur a cost based on the hired item/s



  Responsibility of Hirer (Loss or Damage)

  • The Client is responsible for the correct use of all hired items and must guard against misuse, damage or loss of items from the time of pick up (or delivery) from TableLook Ltd until return from Client (or Collection by Tablelook Ltd).

  • The Client must ensure correct use of candles and in accordance to venue requirements.

  • Wax damage to table linen may incur extra charges. 

  • The Client agrees not to use the equipment at locations or purposes different to the equipment’s general designated purpose and specified suitability, such as indoor vs. outdoor use. The Client acknowledges responsibility for equipment and is liable for any damage.

  • If hire items are returned damaged, broken, heavily stained or missing items will be charged at full replacement costs and/or repairs will be charged for the damage or loss of any hire item/packaging.

  • The Client will accept liability to any injury or damage caused to the client or associate users and their property if hire item/s are incorrectly used.


  Hired items

  • Hired items remain the property of Tablelook Ltd.

  • All hired items have a maximum rental period of up to 4 days.

  • The Client is responsible for all hire items during the hire period.

  • Items must be returned to Tablelook Ltd in the agreed time. Late return of hired items may incur extra charges.

  • The hirer is responsible for items and the correct usage of equipment hired until returned. Items are not covered by Tablelook Ltd insurance while out on hire.

  • We make every attempt to supply items as requested but if due to circumstances outside our control we are unable to supply exactly as requested we reserve the right to substitute with similar products and the hired cost will be adjusted accordingly. 

  • No refunds will be provided for items that are hired and not utilised.


Collection and Return of Hired Items

  • Collection and return of all items to Tablelook Ltd. 

  • Pick up hours -Thursday and Friday (9am to 7pm); or as prior arranged

  • Drop off hours- Sunday (to be arranged)  and Monday (9am to 7pm); or as prior arranged

  • The Client is responsible for repackaging of the hire items being transported back to Tablelook Ltd.

  • All packaging used for hire items must be returned with hire items in correct original packaging.

  • If damage occurs due to repackaging by Client, the Client will be liable for the subsequent costs.


Delivery and Pick Up

  • The Client agrees to all delivery/pick up charges, freight/courier and handling costs as applicable.

  • All packaging used for hire items delivered must also be returned with hire items in correct original packaging.

  • TableLook Delivery/Collection charges are dependent on hire order and distance to delivery location from studio – please ask for cost)

 Set up/Packdown

  • Tablelook Ltd Set up/Packdown charges are dependent on hire order and distance to delivery location from Studio – please ask for cost)


 Additional Terms

  • Tablelook Ltd  reserves the right to take photos at event locations utilising Tablelook  items. Photos are taken with a focus on the equipment and are selected with due care to exclude recognisable private property and persons. Photos may be used in publications or other media produced, used, or contracted by Tablelook Ltd.

  • Should there be any fire emergencies or events, Tablelook Ltd will not be responsible for any damages caused. Purchasers of candles are not to leave the candles unattended. Keep candles away from venues with large drafts, stability of candle holders should be checked at all times.

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